Grievance Redressal Policy

Shine Cult is committed to resolving customer concerns quickly and fairly.

This policy follows the Consumer Protection (E-Commerce) Rules, 2020.

How to Submit a Complaint

Customers may submit complaints through:

Email: support@shinecult.com

Phone: +91 7772000134

Please include:

• Order number
• Description of issue
• Relevant images

Response Timeline

Customer complaints will be acknowledged within: 48 hours

Resolution may take 3–7 business days depending on the issue.

Grievance Officer

Name: Customer Support Team

Business Name: Shine Cult

Email: support@shinecult.com

Phone: +91  7772000134

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST